Chatbots & enquiries
WhatsApp reply templates for high-ticket home enquiries
Prepare short reply templates for the first response, qualifying questions, booking and follow-up, then personalise each one. Fast, clear and polite replies help serious buyers move to an appointment.
First reply
Thank them, introduce yourself by name, and ask one simple question about their project. Avoid sending a long price list.
Qualification
Ask about property type, spaces, budget range and timeline, explaining that it helps you prepare.
Booking
Offer two specific time options and the location. Confirm in writing with address and contact person.
Follow-up
- A day later: share one relevant project or video
- After a quotation: check if they have questions
- Later: a gentle check-in, without pressure
Tone
Use the buyer’s language where you can, keep messages short and stay polite even when they ask only for price.
Questions about this topic
Should I send prices on WhatsApp?
Share ranges only if accurate, and explain that a site appointment gives a proper quotation.
How do I avoid sounding scripted?
Use templates as a base and add the buyer’s name and details.